How can I understand ticket pricing and fees?

Ticket pricing and fees can sometimes be confusing, but understanding the breakdown can help you make informed decisions and know what you're paying for. Here's a detailed explanation of the fee structure on Livepass.


Ticket Prices

The base ticket price is determined by the event organisers who use Livepass to sell their tickets. This price is typically calculated based on factors like artist fees, venue costs, production expenses, and the expected demand for the event.


Service Fee

This fee is charged for every ticket sold on Livepass. It helps cover the operational and maintenance costs of the Livepass platform, ensuring that the service remains reliable and efficient. Think of it as a convenience fee for providing a secure, easily accessible platform to buy tickets. Depending on the event, this fee can be a percentage of the total purchase or a fixed value.


Processing Fee

This fee is associated with the transaction process. It's split between Livepass and the payment solutions provider. Depending on the total transaction amount, this fee can be a percentage of the total purchase or a fixed value. For instance, if you're buying tickets worth $100 and there's a 2% processing fee, you'd pay an additional $2. Alternatively, if there's a fixed processing fee of $1.50, you'd pay that amount regardless of your ticket cost.


Delivery Charges

If the event offers physical tickets that need to be shipped or delivered, this charge covers the logistical costs. It includes costs like printing, packaging, and courier/shipping fees. The cost might vary based on delivery destination.


VAT (Value Added Tax)

This is a local tax that's applied to goods and services. The rate and application of VAT will depend on the jurisdiction or country where the event is taking place. It's essential to be aware of this, especially if you're attending events in different countries, as VAT rates can vary widely.



  • Always review the final breakdown of costs before confirming a purchase to ensure there are no unexpected charges.
  • Some platforms or event organizers might offer discounts or waive certain fees during promotions or for early bird tickets.
  • If you're unsure about any fee or charge, it's a good idea to contact Livepass's customer service or check their FAQs for clarity.


By understanding each component of the ticket pricing and fees, you'll be better equipped to budget for events and ensure you're getting value for your money.

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