How do I check the status of my order?

To check the status of your order on Livepass, follow these steps:


Step 1: Accessing Livepass Website

Begin by visiting the official Livepass website using your preferred web browser.


Step 2: Log In (if not already)

If you're not automatically logged in, you'll need to do so. Click on the Login button located at the top right of the web page. Enter your credentials to access your account.


Step 3: Navigating to 'My Orders'

After logging in, you'll find a section or icon labeled My Account at the top right corner of the website's homepage. Click on it to reveal the dropdown menu and click on My Orders. You'll be redirected to a comprehensive list showcasing all the transactions and purchases you've made on Livepass.


Step 4: Reviewing Your Order Details

In the My Orders section, each purchase or transaction will be itemised with the following details:

i. Date of Purchase: When you bought the ticket(s).

ii. Order Number: A unique identifier for each transaction.

iii. Event Name: Details of the event you purchased tickets for.

iv. Event Date: The date for when the event will be happening.

v. No. of Tickets: The amount of tickets purchased in this order.

vi. Total Amount Paid: How much you paid for that specific order.

This list exclusively displays successful orders, omitting any records related to orders that have encountered failure or cancellation.


Step 7: Need Assistance?

If there's confusion or if you need further clarity on any aspect of your order, it's advisable to reach out to Livepass's customer support. We can provide insights into specific order statuses, explain any unexpected charges, or help resolve any discrepancies.

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